GlobalNow Costa Rica Is Open For Business

I wanted to share a recent development regarding GlobalNow.   GlobalNow Inc., a provider of IT Software and Services, recently opened an affiliate company in San Jose Costa Rica.    This division of GlobalNow with primary location in Curridabat  (a neighborhood within San Jose) will focus on providing reliable and affordable talent in the areas of web development, quality assurance, user experience testing, and digital animation services.   GlobalNow has successfully engaged talent through partners, freelancers and employees from the United States and a variety of global locations to meet client requirements.  So why open a division in Costa Rica?   Costa Rica is historically a highly stable Latin American country, with a strong reputation for ethical business practices and respect for commercial law; with an educated and concentrated talent pool in and around the San Jose area; supported by over five universities with technology oriented curriculums.   As part of our operational strategy in Costa Rica, we have aligned with a  Curridabat based boutique IT company (Intelligent Sense) founded by a team of university professors and former graduate students; who maintain strong relationships with key universities (see note below) in support of ongoing curriculum development and student development. With this partner as part of our expanded team, we see a compelling opportunity to deliver affordable talent from our Curridabat location – through unique recruiting access to the highest quality graduates/students from a network of highly regarded university programs. GlobalNow Costa Rica will provide both junior and senior skilled resources, in the areas of design, IT programming and testing. This talent pool will help GlobalNow to execute its long term business...

Seamless Customer Service

It strikes me that providing seamless customer service is a great competitive advantage. We have all experienced frustrating customer service; as we’ve attempted to have some issue resolved, encountering fragmented service departments, lack of visibility to our issues, countless hand-offs, and just bad information (don’t even ask me about my banking experiences!)   Seems like this approach became prevalent, as enterprises attempted to gain efficiencies through silo creation, outsourcing and acquisitions. However, I think this trend may be shifting.  More and more companies are recognizing the importance of great customer service, which  promotes: Ongoing contract renewals New product purchases Brand and reputation enhancement Lower cost due to less rework Internal satisfaction from a job well done New customers from existing referrals And much more Great people, process, and management techniques help address the above.   And so do great systems.   I believe GlobalNow has made a point of implementing a seamless service philosophy in our reverse logistics portal (Verso).   This includes allowing out clients to engage their own customers through a single gateway for the most common service functions of returns /RMA processing, spare parts ordering and trouble reporting.  With focus on flexible workflow, alert mechanisms and end to end visibility. Over time, I hope our clients will see the tangible returns listed above from providing an excellent customer experience.   And I look forward to learning more about how we can even make our solution even better – with the mission to create a truly memorable positive experience for each subscriber that uses the...

Is your head in “The Cloud”?

I like clouds. I always have. My mother use to always tell me “my head was in the clouds”. I remember fondly those moments as a kid on a lazy summer afternoon lying on the cool grass and gazing up into the sky, imagining different characters created from the cloud formations…..dogs, cats, my wacky aunt with the crooked nose, etc. Perhaps that is why I like the technology transformation to “the cloud”. With Steve Jobs announcing earlier this month Apple’s iCloud service; there seems no stopping this movement to using the cloud for both consumer and business needs. I just finished attending an informative Webinar from CRN on cloud computing (and Google cloud strategy), which pointed out that the Cloud market will hit $240 billion in 2020 (Forrester) and Cloud computing services is the top CIO priority in 2011 (Gartner). Whether we are buyers or providers of technology (many of us are both), cloud based software and services transform the way we work, conduct business and in some cases make money. For instance, as part of our International fixed asset service, we uses cloud based portals to manage our technicians across the US, Latin America and Asia. This portal allows our technicians, managers and clients to rapidly communicate requirements and issues from anywhere in the world, using any device connected to the internet. This is critical, when real time communication among multiple stakeholders is critical to project success. As a provider, we offer cloud based software portals to mange reverse logistics. Although this market’s understanding of the benefits of cloud based solutions, I believe we need to continue to...

Setting Expectations for SharePoint Portals

Yesterday I viewed the web presentation from our friends over at Global360 and Gartner and noticed that over 50 percent of companies now use some form of SharePoint. To me, this is an amazing statistic which not only reflects Microsoft’s successful penetration into the collaboration space but points to a huge demand by all types of businesses for effective collaboration. Why do so many companies deploy SharePoint?  Initially, I think it was due to the opportunity for users and IT folks to grow their communication levels both inside and outside the organization.  Most people understand from experience (often painful) that effective communication and information is the key to performance, as well as a key to their own personal satisfaction in the workplace. However, one of the greatest challenges faced by companies is the ability to meet these lofty expectations when tools such as SharePoint are deployed. With SharePoint 2010, there is now even more capability around business process management, easier collaboration, and other enhanced features. I recently attended the SharePoint TechFest in Irving, Texas and it was obvious both IT and business users are genuinely excited about these new possibilities. So, if you are the company “owner” of a collaboration initiative (such as SharePoint), how do you effectively set expectations? How do we move forward with a deployment plan that fully leverages the promise of SharePoint and is aligned with the business objectives? From our experience, some basic steps that come to mind are: Explaining the compelling portal features in a fashion that is clear to users with realistic benefits Explaining the limitations of portal features, especially if not...

Welcome to New GlobalNow site

Welcome to the new GlobalNow website! We hope this site will not only allow us to better communicate our service offerings and activities; but will also allow our customers and partners to share topics of interest and assist each other with issues and questions through our blogging and extended social media. Thank you so much for participating....