GlobalNow Costa Rica Is Open For Business

I wanted to share a recent development regarding GlobalNow.   GlobalNow Inc., a provider of IT Software and Services, recently opened an affiliate company in San Jose Costa Rica.    This division of GlobalNow with primary location in Curridabat  (a neighborhood within San Jose) will focus on providing reliable and affordable talent in the areas of web development, quality assurance, user experience testing, and digital animation services.   GlobalNow has successfully engaged talent through partners, freelancers and employees from the United States and a variety of global locations to meet client requirements.  So why open a division in Costa Rica?   Costa Rica is historically a highly stable Latin American country, with a strong reputation for ethical business practices and respect for commercial law; with an educated and concentrated talent pool in and around the San Jose area; supported by over five universities with technology oriented curriculums.   As part of our operational strategy in Costa Rica, we have aligned with a  Curridabat based boutique IT company (Intelligent Sense) founded by a team of university professors and former graduate students; who maintain strong relationships with key universities (see note below) in support of ongoing curriculum development and student development. With this partner as part of our expanded team, we see a compelling opportunity to deliver affordable talent from our Curridabat location – through unique recruiting access to the highest quality graduates/students from a network of highly regarded university programs. GlobalNow Costa Rica will provide both junior and senior skilled resources, in the areas of design, IT programming and testing. This talent pool will help GlobalNow to execute its long term business...

Time + Talent = Success in Managed Services Project

In an earlier blog 1+1+1 = Big Win we discussed our experiences with a multinational client that had asked us to help them with one of their IT managed services projects. The good outcome of this project was a direct result of the hard work from our field technicians coupled with our proven management processes, which enabled our client to: Ensure accurate billing to their end client – based on a thorough inventory and verification of equipment types and count Ensure all equipment worked as expected– through our testing and call campaigns Reduce cost by using local/regional resources at the worldwide sites Reduce travel costs Ensure local work customs were understood and accommodated Accommodate project scope and schedule changes using flexible local resources Ensure accuracy through experienced technical resources By having a committed pool of resources, we were able to address some of the typical project challenges, marshaling additional resources as needed and adjusting the work assignments to fit the changes as necessary.  You can read some of the key planning steps for each site in last week’s blog The Challenge of Telecom Inventory Management. Our approach to meeting these asset management requirements began with the use of proven and highly ethical technicians, with experience and skills in technology, inventory management, and detailed work activities.  A recent blog Who Will You Call For Asset Management shared that a flexible approach was also important to ensure resources could accommodate work hours that were not disruptive to the internal employee work schedules. Even though we had a successful outcome for this and other projects, we will continue to work with our client...

The Challenge of Telecom Inventory Management

We mentioned in our Inventory Management blog that our project approach for the telecom project was based on team collaboration.   This real time global teamwork was necessary  by all of the stakeholders, including our channel partner, client, project managers, trainers, regional team leads and local technicians.  Fortunately, current technology allows this group participation to occur efficiently for participants located anywhere in the world.   We used online project management tools (such as basecamp), skype, go-to meeting and other file sharing tools (and sometimes the good ol’ fashion phone call) to help ensure communication was consistent and timely as needed to properly manage the site visits. Some of the key planning steps for each site visit included: Review of expected equipment, and inventory devices (count and type) Work plan (resource assignment and schedule) for major sites, by floor, room, occupancy etc. Special on site client requirements Initial training and training reinforcement Utilization and management of a standard checklist Clear check in and check out requirements for lead techs We assigned a lead field technician for each site, which was especially important for the larger locations, to help execute the work plan, work with the local contact on schedule and equipment questions, and help ensure all resources were efficient and as productive as possible.  Techs were required to update their inventory application on a daily basis, allowing management the opportunity to review results, measure progress, and determine if any project adjustments were needed. Even with all of the above in place, we sometimes encountered typical project challenges, such as sudden changes in project schedules, differences in equipment expectations vs. reality,...

Who Will You Call for Asset Management?

As mentioned in our Managed Services blog, one of our key inventory customers required asset management coverage across Latin America and Asia as well as the United States.   Having these local “feet on the street” resources was necessary to manage budget constraints by minimizing travel cost and leveraging the more affordable salary ranges of local field technicians.  The presence of our local resources in these key locations allowed us to perform inventory in over 50 Asian and LATAM sites; while ensuring cost did not exceed the available budget. In addition to the cost consideration, our client also needed a solution that was flexible, since the project start dates for the individual sites often shifted due to their internal business demands.  Flexibility was also important to ensure resources could accommodate work hours that were not disruptive to the internal employee work schedules.    Our resource assignment approach allowed us to schedule techs as needed by the client, with the techs even working the late shift on many occasions. Although cost and flexibility is/was important, it would be meaningless without providing high quality results.   Our client has a stringent set of benchmarks and quality standards – to help ensure productivity and accuracy of data.    Our approach to meeting these asset management requirements begins with the use of proven and highly ethical technicians, with experience and skills in technology, inventory management, and detailed work activities.  In addition, to help our techs be successful, we worked with our channel partner to apply around the clock project management, using collaboration tools, supported by online training courses as needed. Our next blog...

1 + 1 + 1 = Big Win for Managed Services Project

We were asked by one of our key channel partners, a large IT outsourcing company, to help them with one of their IT managed services projects. This managed services project was for a multinational client to whom they provide global telecom and computer equipment support. The project included management of equipment at their local offices, as well as call centers and data centers located at hundreds of different sites around the world. As part of their service agreement, our channel partner undertook a major initiative to upgrade the equipment from traditional telecom to a VOIP environment.  Since they bill their clients based on the volume and type of equipment managed, an inventory initiative was needed to verify the initial property records and the resulting asset status once the upgrade was complete.  Basic testing of the equipment was also needed to ensure the assets were configured in accordance with specifications. Many of the sites were large contact/data centers and were going to take hundreds of days to complete. The client did not have resources available in many of these locations and realized that sending their own personnel to multiple sites for extended time would be costly and prevent them from performing their regular duties.  Using an “independent” resource team would also add a sense of equity to the situation, so that all parties could feel confident with the accuracy of the results. That is where we stepped in. With the global reach of our “feet on the street” field technicians, GlobalNow was selected, along with our channel partner to perform inventory at over 100 sites around the world, including Latin America and...

Choosing a Quality Technology Partner Makes All The Difference.

It makes all the difference when your technology partner can engineer a flawless custom video player, inspiringly code CSS3 and HTML5, and transform the whole site into a responsive designer’s dream.   When companies make the effort to build beautiful, innovative websites, they gain respect from their peers and the community at large. Potential clients and competitors alike will visit a corporate website to assess that organization’s business acumen and competence. Fair or not, if that site crashes or the video loads with an unending wheel spinning, that company will be judged harshly. Every organization needs to be perceived as detail-oriented; there is no room for mistakes. Websites must function seamlessly. That’s where GlobalNow comes in. Our highly talented developers will clearly distinguish yours as a visionary company in your field. In today’s rapidly evolving tech landscape, hobbyists abound. It pays to select a tech partner accustomed to overcoming complex challenges. GlobalNow will competitively position your company for what’s next.   GlobalNow follows a quality business model featuring active listening, intentional planning, and loyal partnership. Our business is to learn yours. Our mission is to be a highly effective silent partner at your side.   Our Active Listening Model Step 1. Assess where the client company stands right now. Fully flesh out the details by asking questions, researching competitor services, and observing carefully. Step 2. Determine the client company’s goals by listening actively. Encourage the client to dream aloud. Pose relevant questions. Step 3. Present options. Decide, together, the best path from the first step to the last. Partner with the client company to achieve goals within the agreed...